Members
Aspect Software300 Apollo DriveChelmsford, MA 01824 United States www.aspect.com |
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Aspect Software, Inc. is the world's largest company solely focused on contact center solutions, powering more than 125 million customer-company interactions at contact centers worldwide every day.
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Business/Marketing Contact Michael Burdsall Channel Manager  630-227-8127 michael.burdsall@aspect.com |
Technical Contact Michael Ely Director, Systems Architecture 978 250 7815 michael.ely@aspect.com |
Aspect Unified IP (formerly Aspect(r) EnsemblePro(tm)) gives contact center professionals the control they need to meet business goals, and the technology to respond to today's empowered consumer. By delivering all of the capabilities that a contact center needs in a single, scalable session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) platform, Aspect Unified IP eliminates the tyranny of computer telephony integration with consolidated administration, routing, reporting and workflow. Aspect Unified IP reduces complexity by uniting automated call distribution (ACD), predictive dialing, speech-enabled voice portal, email management, web chat and collaboration, workflow management, recording and quality management.
| Interops with 3Com Platform | Model | SW Ver | HW Ver |
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| IP Telephony | VCX System i | 7.2.5 | I Series |
| IP Telephony | VCX Enterprise | 7.1.14c | X Series |
| IP Telephony | VCX Connect | 7.1.13e | 100/200 |
| Solution Tested | 2008-03-07 | ||||||||||||||
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